FAQ Selling

favouriteLoadingAdd to favourites

How are sales processed?

When someone makes a purchase from your store, you’ll immediately receive an email notification of the purchase. It will include all the order details, and give you a link to view the order on your account. At this point, payment has been made (through a secure payment gateway), so you can go ahead and process the order from your side, safe in the knowledge that it’s been paid for. Which brings us to…


How do I get paid out for sales?

We do payouts every Tuesday directly into your bank account.


Why am I charged commission on my shipping costs?

We charge commission on the final order total, which does include the cost of the shipping. You will find that all other marketplaces do the same. There are three reasons for this:

  1. First being, we ourselves get charged a transaction fee on the total amount from the banks – they don’t discount for the cost of shipping from processing charges, for which we pay a percentage of the total amount being processed..
  2. The second reason is that if we didn’t charge commission on shipping, we would be effectively penalising the designers who subsidise the shipping costs or offer their customers free postage.
  3. Third, if we didn’t charge commission on shipping we run the risk of people abusing the system by hiking up their shipping fee and lowering their item price. Besides hurting Yummymummyz as a small business too, it would turn customers away in a hurry, because they hate having to pay extra for shipping.
  4. We hope that this makes sense and you understand. It’s unfortunate, but also necessary.